In early 2015, The Chopping Block was looking to relaunch their website to provide a more interactive, modern user interface. A major challenge they faced with their old website was that it didn’t give users an accurate sense of what it was actually like to participate in one of their cooking classes. When Shelley Young, CEO and Founder, opened The Chopping Block eighteen years ago, she had the opportunity to personally meet and connect with every new customer that came through her doors. Having a great customer experience is very important to her as a small business owner. Over the years, she became more removed from the ability to directly speak to every single new customer, but as her school expanded, so did the need for her facilities to grow. She felt like it was the perfect time to reconnect with her customer base in a more digital and scalable manner. Pairing the remodel of the school in Chicago with a brand new website redesign seemed like the perfect time to launch a more interactive experience for their customers both on and offline.
While searching for a web design firm, they found Revenue River Marketing, an Inbound Marketing Agency based in Denver, Colorado. Revenue River, a Platinum HubSpot Solutions Partner, presented a new website concept to be hosted on CMS Hub, content optimization system that far exceeded their expectations.
Aligning the Website with Inbound MarketingRevenue River utilized HubSpot's robust product to build the entire online ecosystem for The Chopping Block. Their goal was to best represent digitally The Chopping Block brand as a leading cooking school in the country. In addition, they excelled by integrating 3rd party functionalities, such as the scheduling calendar, built by YourITDept. Revenue River created multiple custom feeds through the HubSpot Blogging tool, which were used to communicate to clients updates on cooking classes, blog posts, news and events. HubSpot's Landing Page app was also used to support classroom sign-ups.
By utilizing a modular format offered on CMS Hub, Revenue River was able to create dynamic content for each of The Chopping Block's business personas on the homepage, for example, the in-store shopper, the adult cooking class user, and the newlywed cooking couple.
This helped keep the pages organized and allows visitors to easily identify their desired content and work their way further through the online experience. The Chopping Block’s offerings are constantly changing so this methodology allows their marketing team to easily update specific page information without having to worry about breaking the whole site layout.
In addition, by utilizing HubSpot's CTA app across multiple pages, they can easily update a call-to-action for a new offer or video, changing that CTA across all pages at once; saving both time and coding resources.
The Chopping Block website now can easily retain, update and organize a wealth of content and related cooking offers. Users have demonstrated their high level of satisfaction with the new site, notes Andrea Miller "we've seen a notable influx of class signups, party bookings, catering, and more. It's been very exciting for us here at The Chopping Block."
The Proof is in the Pudding