Before joining the HubSpot program, Niswey relied on referrals and inbound leads in pursuit of clients, however, both the volume and quality of leads generated from their marketing efforts at the time had room for improvement. For example, while they were creating valuable content for their target market, the material was not promoted effectively. The team was apprehensive about promoting their content until they were able to track the ROI from their efforts accurately. There was also the untapped potential of adding email marketing, and social media strategies to their existing lead generation strategy.
Abhinav and Suma also knew there were gaps and missed opportunities in their sales process, beginning with the need for more efficient tracking, which at the time was done using spreadsheets. Furthermore, the team used a combination of tools that included Mailchimp, Buffer, Moz, and more before moving on to SharpSpring for about six months. In no time the team realized they needed a more integrated and robust platform to execute, track, and measure both their sales and marketing efforts.
Accelerating Agency Growth with a Solid Process and SystemFollowing HubSpot philosophy, Niswey was set up for success from day 1 with a smooth transition on to the platform and with ongoing support from their dedicated channel consultant. Coupled with Niswey’s commitment to the Agency Partner Program, they are now a Silver Tier partner, a status that provides them additional exposure within and beyond India, further strengthening their credibility as a digital marketing agency.
Pivotal to Niswey’s success was Abhinav’s understanding of his agency’s needs and his choice to pick a platform that met those requirements. With the HubSpot platform and partnership secured, he then worked with the team to standardize and scale the agency using solid processes and systems. One critical step was to leverage the training materials and certifications offered by HubSpot. He stressed the importance of being Inbound certified and ensured everyone on the team got certified in the fields he or she specialized.
Once the marketing arm of the business gained momentum, Abhinav and the team focused on sharpening their sales skills. When HubSpot ran the Pipeline Generation Bootcamp for APAC agency partners, Suma jumped on the opportunity. She noted that the role play sessions helped her overcome all her prospect calling inhibitions, and those skills in return have been a huge leap forward for the entire team as it gave everyone the ability to boldly approach prospects they had already qualified on various parameters using the Inbound Methodology.
The bootcamp helped bridge the sales gaps identified previously and equipped the team to build a defined process to connect and close their qualified leads, and then measuring the process to look for opportunities to improve.
As for the team’s favourite tools within the HubSpot platform, Abhinav chose Email workflows, Landing pages, and Reporting, but had to admit that more recently, the team is beginning to love the Content Strategy tool. The new tool helps the team not only focus content they create around the topics that matter to their customers, but it also helps them prioritize the topics based on the highest chance of being discovered and ranked.
Onwards and Upwards for Niswey